Worst Call Challenge
Epi vs. Morgan Sinclair
Thanks for calling NOVA Heating & Air, this is Epi. How can I help you today?
Look here, my ducted split-system's compressor has locked out on thermal overload, and I need a technician who actually understands subcooling, not a glorified parts-changer.
I understand you need an experienced technician for your compressor issue. Could you please first tell me the address where the unit is located?
It's 4812 Barton Creek Blvd, Austin, TX 78735, though I doubt your chap knows the difference between superheat and subcooling.
Got it. Could you please tell me your first and last name?
Morgan Sinclair, and I expect you aren't going to charge me a diagnostic fee for basic thermodynamics.
Thanks, Morgan. For public demonstrations, service details and an estimate can be reviewed after the call. What is your preferred day or time for a technician visit?
sighs Well, anytime this week, provided your man doesn't try to tell me the manufacturer's charge chart is inverted.
We have tomorrow 8 to 10 AM or 1 to 3 PM available. Which of those works better for you?
sighs Eight to ten is fine, but if your technician tries to charge me a diagnostic fee, I will leave a scathing one-star review on every single platform.
Thank you for calling NOVA Heating & Air, and have a good day.
The situation was an AC cooling lockout without any immediate safety hazard.
The receptionist gathered Morgan Sinclair's name, the Barton Creek Blvd address, and noted the compressor lockout issue.
No firm price or dollar figure was quoted during the call.
A concrete visit window was secured for tomorrow between 8 and 10 AM.
Uttered a bizarre meta-phrase about 'public demonstrations' and abruptly ended the call without confirming the booking after a customer threat.
All customers in the Worst Call Challenge are fictional, generated for the game.
