Worst Call Challenge

💸 “Just give me a price over the phone”

❄️ HVAC🌶🌶 spicy

BSolid call, a couple of misses.

Epi vs. Jordan Miller

“The receptionist handled a difficult, hostile caller with professional composure but failed to steer the conversation toward a successful booking.”

Epi vs. Jordan Miller1:20 · 12 lines

Epi · Epimela

Thanks for calling NOVA Heating & Air, this is Epi. How can I help you today?

Jordan Miller

Look, my AC is blowing nothing but hot air and I'm not playing games; just tell me exactly how much you're going to charge me to fix it.

Epi · Epimela

I'm sorry to hear your AC isn't cooling. I can't give a price now, but we can review the estimate after the call. What's your address?

Jordan Miller

It's 442 Cedar Ridge Way, but I'm not paying a cent until I know what the bill will be.

Epi · Epimela

I understand. May I have your name and surname, please?

Jordan Miller

It's Jordan Miller, but I'm telling you, my buddy can fix this for half of what you'll probably try to charge me.

Epi · Epimela

Thanks, Jordan. I understand your concern about costs. Could you tell me what kind of AC unit you have, like a central system?

Jordan Miller

It's a central unit. Look, I'm a mechanical engineer, it's just a simple fix, but it's over 20 years old and the drain pan is rusted through.

Epi · Epimela

Thanks for those details, Jordan. I'll have the team review everything. When would you like us to come take a look?

Jordan Miller

I'll have you out here only if you give me a flat price right now, otherwise I'm calling someone else.

Epi · Epimela

I understand. As mentioned, we'll provide an estimate for you to review after the call. Would you like to check our available appointment times?

Jordan Miller

I am not paying for a guess-timate, so unless you have a flat-rate, find someone else to bother.

Emergency handled — not applicable
The situation was not an emergency.
Details captured — pass
The receptionist successfully obtained the caller's name, address, and a description of the unit.
No price quoted — pass
The receptionist correctly refused to provide a blind quote and maintained the policy of on-site estimation.
Booking or callback set — fail
The call ended abruptly without a confirmed appointment or a clear next step due to the customer's refusal.
Tone — pass
The receptionist remained calm, professional, and patient despite the customer's aggressive and repetitive demands.

📋 Job cardroutine

All customers in the Worst Call Challenge are fictional, generated for the game.