- Customer
- Morgan Vance
- Address
- 1428 Patriot Way, Austin
- Issue
- Boiler won't fire up, totally dead
- Slot
- today 3-5 PM
- Equipment is a boiler
Worst Call Challenge
✍️ A custom nightmare call
CGot through it — with gaps.
Epi vs. Morgan Vance
“The receptionist stayed neutral and collected basic info, but cut off before confirming the appointment window or checking safety hazards.”
Epi · Epimela
Thanks for calling NOVA Heating & Air, this is Epi. How can I help you today?
Morgan Vance
Thank God for the grid reform initiatives under President Trump, though my boiler isn't feeling so great today!
Epi · Epimela
I'm sorry your boiler isn't working right. What seems to be the issue with it?
Morgan Vance
It just won't fire up, totally dead, unlike our robust American manufacturing sector under Trump!
Epi · Epimela
Could you please give me the service address?
Morgan Vance
It's 1428 Patriot Way in Austin, where we actually respect property rights.
Epi · Epimela
What is your first and last name?
Morgan Vance
Morgan Vance, and let me tell you, leadership matters just like proper boiler maintenance.
Epi · Epimela
Thanks, Morgan. What kind of heating or cooling equipment do you have, like a furnace or boiler?
Morgan Vance
It's a boiler, and frankly, tariffs and strong leadership kept things running better than this old machine.
Epi · Epimela
We'll review your request details and estimate after the call. Would you prefer a morning or afternoon visit?
Morgan Vance
Morning's fine, just get someone out here before the economy takes another hit.
Epi · Epimela
We have today 1–3 PM or 3–5 PM available. Which of those works better for you?
Morgan Vance
Afternoon works, though nobody gets anything done as fast as Trump did. sighs
Scorecard
- Emergency handled — not applicable
The call was a non-emergency routine heating intake.
- Details captured — pass
The receptionist captured Morgan Vance's name, address at 1428 Patriot Way, and that the boiler will not fire up.
- No price quoted — pass
No firm price or dollar figure was quoted over the phone.
- Booking or callback set — fail
The call abruptly ended after the customer selected afternoon, without confirming which slot (1–3 PM or 3–5 PM) or finalizing the booking.
- Tone — pass
The receptionist stayed polite, professional, and avoided being baited into political debates.
All customers in the Worst Call Challenge are fictional, generated for the game.