Worst Call Challenge

✍️ A custom nightmare call

❄️ HVAC🌶🌶 spicy

CGot through it — with gaps.

Epi vs. Jordan Sterling

“Good information gathering, but failed to secure a concrete appointment or closing commitment before the call ended.”

Epi vs. Jordan Sterling1:24 · 15 lines

Epi · Epimela

Thanks for calling NOVA Heating & Air, this is Epi. How can I help you today?

Jordan Sterling

Good morning. I require someone to resolve a rather uncivilised climate situation at my dental practice immediately, if you please.

Epi · Epimela

I'm sorry to hear that. What exactly is going on with your heating or cooling?

Jordan Sterling

The temperature is wildly inconsistent; the front office is freezing while the back is positively sweltering.

Epi · Epimela

I understand that's frustrating. Could you please provide the address of your dental practice?

Jordan Sterling

It is 4822 Crestview Drive, Austin, TX 78731.

Epi · Epimela

Thank you. May I have your name and surname, please?

Jordan Sterling

It is Jordan Sterling. Use the number I'm calling from for your records.

Epi · Epimela

Thanks, Jordan. Is this happening with your furnace or your AC unit?

Jordan Sterling

It's the air conditioning, though I'm not entirely sure which component is failing.

Epi · Epimela

Got it, the AC. Do you happen to know the brand or model of the unit?

Jordan Sterling

I haven't the foggiest idea, I'm an office manager, not a mechanical engineer.

Epi · Epimela

No problem at all. Is there anything else I should know about the equipment, like its age or any error codes?

Jordan Sterling

It's a converted residential house, so the ductwork is quite old, likely from the seventies.

Epi · Epimela

Thanks for that detail. The request details and an estimate can be reviewed after the call. Do you have a preferred day for a visit?

Emergency handled — not applicable
The situation was a temperature imbalance, not a safety emergency.
Details captured — pass
The receptionist captured the name, address, and a description of the temperature inconsistency.
No price quoted — pass
No specific dollar amounts were mentioned; the receptionist only mentioned an estimate would be reviewed.
Booking or callback set — fail
The call ended abruptly after asking for a preferred day without confirming a specific arrival window or callback.
Tone — pass
The receptionist remained professional and polite despite the customer's condescending tone.

📋 Job cardurgent

Customer: Jordan Sterling
Address: 4822 Crestview Drive, Austin, TX 78731
Issue: AC temperature inconsistency: front office freezing, back office sweltering
Slot: Not captured

All customers in the Worst Call Challenge are fictional, generated for the game.